Delibia

Terms of sale

Version 1.1 — November 5, 2025

1. Scope of the Terms of Sale

These Terms of Sale (the "Terms of Sale") define the conditions and terms of sale of the service offered on the Delibia platform, published and managed by SOLYNE, in its capacity as manager (the "Platform" and the "Platform Manager").

SOLYNE is a simplified joint-stock company (SAS), registered under SIREN number 908 039 142 00017, whose registered office is located at 57, rue Louis Philippe - 76600 Le Havre, represented by Julie Savoyen, in her capacity as President, duly authorized for this purpose.

The Delibia Platform, accessible at https://app.delibia.fr, is an artificial-intelligence platform designed specifically for local authorities and other public entities, the purpose of which is to simplify and optimize the administrative and decision-making tasks and processes of staff and elected officials.

These Terms of Sale govern the reciprocal rights and obligations of the Platform Manager and any natural or legal person wishing to benefit from the services offered (the "Client"). They apply to any subscription to and use of the Services.

The Terms of Sale supplement the Terms of Use (the "Terms of Use"), available at https://delibia.com/cgu, which apply to Users when they browse the Platform.

For any information relating to the use of personal data, the Client is invited to consult the Privacy Policy, available at https://delibia.com/privacy

Use of the service is subject to acceptance of the Terms of Use, which apply in addition to these Terms of Sale. In the event of a conflict, the Terms of Sale prevail.

2. Definitions

The terms below, when used in bold in these Terms of Sale, have the following meanings:

  • Subscription: the Client's subscription to the Services for a specified period.
  • Administrative Act: a legal act adopted in the course of administration, the purpose of which is the general interest.
  • Client: any natural or legal person (through its representative) taking out a Subscription and accepting these Terms of Sale and the Terms of Use.
  • Public Decisions: all resolutions, orders, and decisions, together with their annexes, adopted by the deliberative body of an authority.
  • Resolution, order, decision: Administrative Acts adopted by the deliberative body of a local authority.
  • Personal Data: any information that makes it possible to identify, directly or indirectly, a natural person within the meaning of the regulations applicable to the protection of personal data.
  • Public Data: a document produced or received in the course of a public-service mission by the State, local authorities, and any legal person governed by public or private law carrying out such a mission. This includes, in particular, files, reports, studies, minutes, records of proceedings, statistics, instructions, circulars, notes and ministerial replies, correspondence, opinions, forecasts, source code, and decisions, in accordance with Article L. 300-2 of the French Code of Relations between the Public and the Administration (CRPA).
  • Internal Data: any information, content, or document, whatever its format, belonging to the Client or issued by it, imported or used by an End User on the Platform in connection with use of the Services. Internal Data may include, without limitation, working documents, internal notes, draft resolutions, professional exchanges, organizational files, or any other content not intended for publication or public dissemination. Their processing and access are limited to the sole purposes of use of the Services, in accordance with the confidentiality defined by contract.
  • Publisher and Manager of the Platform: the Company, in its capacity as publisher and manager of the Platform, selects, assembles, ranks, and formats the Public Data made available for a purpose of public interest.
  • Login Credentials: a unique access code, consisting of an identifier and a password, enabling an End User to access the Services.
  • Trial Period: a free discovery period for the Platform and its Services, of fourteen (14) days, granted at the discretion of the Company.
  • Platform: the software that is the subject of these Terms of Sale, published by the Company, incorporating graphic, sound, visual, software, and text components. The Platform, accessible at https://app.delibia.fr, is the exclusive property of the Company.
  • Regulations on the protection of personal data: all of the provisions applicable to data protection, including in particular the General Data Protection Regulation (GDPR) No. 2016/679 of April 27, 2016, Act No. 78-17, the "Informatique et Libertés" Act, of January 6, 1978, and all implementing texts and decisions of the national and European supervisory authorities.
  • Services: all of the features offered by the Platform, including access to Public Data, the advanced search engine, the interactive chatbot, the AI assistants for document production, collaborative project management, and additional services such as single sign-on (SSO) and anonymization and publication of administrative acts. The Services also include access to the Platform, its technical support, and its maintenance.
  • End User(s): any natural person (employee, corporate officer, or collaborator of the Client) authorized by these Terms of Sale to use the Services under the Subscription taken out, through personal Login Credentials.

3. Purpose of the Service

The Delibia Platform makes available to the Client a set of Services intended to facilitate access to, analysis of, and use of public data within an administrative and decision-making framework.

3.1 Public-information search engine

The Platform offers a search engine for searching a database that brings together different types of documents, including:

  • Resolutions of local authorities;
  • Senate reports;
  • Legislative texts from Légifrance;
  • Documents relating to public procurement.

This search engine incorporates natural-language processing algorithms that make it possible to refine and contextualize the results according to the criteria selected by the End User.

3.2 Chatbot connected to the data

The Platform includes a chatbot enabling End Users to:

  • Search the Public Data accessible through the Platform;
  • Extract and analyze information contained in the available documents;
  • Ensure the traceability of the answers obtained;
  • Generate content.

The chatbot is designed in accordance with the legal requirements applicable to the protection of Personal Data.

3.3 Tools to assist document production

The Platform makes available to End Users a suite of tools intended to automate and optimize the production of administrative documents. These tools allow, in particular, the generation and editing of:

  • General or legal summary notes;
  • Resolutions and other administrative acts;
  • Minutes and decision records;
  • Action sheets, job descriptions, questionnaires, and other usual administrative documents;
  • Summaries and document analyses for operational use;
  • Simplified content intended to improve the accessibility of administrative writing;
  • Anonymized documents in compliance with the regulations in force.

These tools are accessible under the Subscription taken out by the Client and are provided "as is", without any warranty of performance or absolute accuracy.

Users may rate the content generated by the assistance tools. In the event of a negative rating, the input data, the generated content, and the associated comment may be retained for a maximum period of twelve (12) months, exclusively for the purpose of improving the service. No commercial reuse and no training of an AI model is carried out on the basis of this data.

3.4 Space feature

The Space tool allows End Users to organize and structure their work according to their specific needs. It is based on a modular approach offering several features:

  • Integrated knowledge base: import and indexing of documents in order to centralize information and make it easier to access.
  • Configurable chatbot: customization of areas of expertise, the level of confidentiality, and the response style according to the uses defined by the Client or the End Users.
  • AI assistants: automation of document production and simplification of workflows.

Depending on the Client's needs, three types of Spaces are available:

  • Private Spaces: accessible only by one End User, these spaces allow resources to be centralized and structured confidentially.
  • Shared Spaces: intended for specific teams or departments, facilitating collaborative work and pooled access to documents and assistance tools.

The basic offer of the Platform limits document import to 20 files per knowledge base and per space. An additional option makes it possible to lift this restriction in order to integrate internal data of the authorities on a large scale.

This feature allows secure and controlled management of data, while facilitating the sharing of information and strengthening collaboration within the authority.

3.5 Additional options

Additional options may be activated, subject to the conditions defined in the Subscription:

3.5.1 Single sign-on (SSO)

The Client may activate a single sign-on (SSO) system allowing integration with its Information System. This option is compatible with the OIDC and SAML v2.0 protocols.

3.5.2 Module for publication and anonymization of administrative acts

The Client may subscribe to a specific module allowing:

  • Automated publication of administrative acts on its own website;
  • Customized classification of acts by bodies and themes;
  • Indexing and advanced search of documents;
  • Anonymization of data in accordance with the requirements of the GDPR.

3.6 Training, support, and assistance

Under the Subscription, the Client benefits from a set of assistance and support services intended to facilitate adoption and use of the Platform.

3.6.1 Delibia support

An online support module is accessible directly from the Platform, comprising:

  • A live chat with the Delibia team to answer End Users' questions;
  • A ticketing service, making it possible to report a problem or to request technical assistance;
  • A help center offering articles, tutorials, and user guides to support independent use of the Platform.

3.6.2 Assistance and training

In addition to support, an assistance program is offered in order to optimize integration of the Services within the authority. It includes:

  • Training: sessions dedicated to getting started with the basic features (search engine, chatbot, and so on) and the advanced features (configuration of AI assistants, project management, and so on).
  • Impact measurement: analysis of usage statistics and key indicators (time saved, productivity, user satisfaction) in order to optimize use of the Platform.
  • Ideation workshops: collaborative sessions to identify administrative processes that can be automated in order to improve operational efficiency.
  • Steering committee: setting up a project group responsible for monitoring and steering the assistance process.

Access to Delibia support is included in the Subscription. The extent of the assistance and training services depends on the offer taken out and may be subject to special conditions.

3.7 Evolution of the Services

Delibia continuously improves the Services, which includes integrating new features, implementing corrective updates, and applying technical adjustments intended to optimize the performance, security, and ergonomics of the platform. Accordingly, Delibia reserves the right to modify, supplement, or even remove all or part of the Services, provided that, where those changes would substantially affect a Service as described in these Terms of Sale, it notifies the Client by any appropriate means with at least fifteen (15) days' notice.

In the event of a substantial modification or removal of a Service, Delibia will inform the Client of the planned changes so that the Client may, where appropriate, take the measures necessary to ensure the continuity of its activities. Some developments may also be offered as paid options, accessible only with the Client's prior express agreement. Activation of these options is not automatic and will be the subject of a specific amendment setting out their particular conditions.

The Client may also, on a voluntary basis and with no impact on its current Subscription, take part in an innovation program. This program allows the Client to access, on an experimental basis and on request, preliminary versions (beta or early access) of certain functional developments. The Client expressly acknowledges that these versions, because of their experimental nature, may contain imperfections, anomalies, or technical limitations, and that they cannot be regarded as final. Consequently, Delibia cannot be held liable for malfunctions inherent in these versions, or for any loss that may result from them. Participation in the innovation program is offered free of charge, with no guarantee of stability or continuity of the experimental features, and the Client is free to join or to decline participation without that affecting its rights or obligations under the current Subscription.

By accepting these Terms of Sale, the Client acknowledges and accepts that any evolution of the Services, whether offered as part of regular updates or as additional options, falls within the normal exercise of the technical management and continuous improvement carried out by Delibia. No indemnity or financial compensation may be claimed by the Client as a result of changes made to the Services, except where a contrary mandatory legal provision applies.

It is recalled that experimental versions (early access or beta) may not benefit from the same level of contractual coverage and confidentiality guarantees as features in production. Their use falls within a voluntary and limited framework, with no commitment as to the stability, security, or confidentiality of the data processed.

4. Access to the Platform

4.1. Registration and access management

The Client has a non-exclusive and non-transferable right of access and use of the Platform, for each End User, for the duration of the Subscription.

Access to the Services is strictly reserved for authorized End Users. Any use of the Services by an unauthorized person engages the exclusive liability of the Client.

Once access to the Platform has been activated by Delibia, it is for the Client to manage and assign access to End Users, within the limit of its Subscription. Certain Services may be subject to particular conditions specified when a quote is sent.

4.2. Creation and use of the Account

To access the Platform, it is necessary to:

  • Create a personal Account;
  • Read and accept these Terms of Sale and Terms of Use;
  • Take out a Subscription, except in the case of access through an organization that has already taken out a license.

Each Account is strictly individual and personal. Features such as searches and alerts are designed for exclusive use by a single End User. Consequently:

  • The Client and the End Users undertake to create only one Account per person and not to share their access with third parties.
  • Any abnormal use of the Services (in particular an excessive frequency of queries) may result in a restriction of access or suspension of the Account, in accordance with these Terms of Sale.

4.3. Security and protection of access

The Client is fully responsible for the confidentiality of the identifiers and passwords associated with its Account. Any use of the Account after identification with this information is presumed to come from the Client or from the End User concerned.

In the event of suspected fraudulent use or unauthorized access, the Client must inform Delibia without delay. Delibia may take all measures necessary to restore the security of the Account, including resetting the login credentials.

To strengthen access security, Delibia may require two-factor authentication (by email or SMS).

4.4. Communications with the Client

Delibia reserves the right to send the Client, and in particular the End Users, any communication relating to the Platform, to updates of the Services, or to changes to these Terms of Sale, by email to the address provided at the time of subscription.

4.5. Entry into force, duration, and end of the Account

4.5.1. Trial Period

Delibia offers a non-renewable Trial Period and reserves the right to refuse or shorten that period. Outside this Trial Period, use of the Platform is subject to a Subscription.

4.5.2. Subscription and contractual documents

The Client takes out an annual or multi-year Subscription by accepting these Terms of Sale, which are made available to it at the time of any subscription. By confirming its Subscription, the Client acknowledges that it has read and unreservedly accepted these Terms of Sale, as well as the price stated at the time of subscription (whether on the delibia.fr website or in the quote sent). The applicable contractual documents are exclusively:

  • these Terms of Sale,
  • the subscription confirmation email,
  • the purchase order,
  • the invoices issued.

4.5.3. Subscription start date

The Subscription start date is the date stated on the invoices sent to the Client.

4.5.4. Duration and renewal

The Subscription takes effect as soon as it is taken out, for a period of twelve (12) months, except in the case of a multi-year commitment agreed with the Client. At the end of that period, the Subscription is renewed only by express agreement between the Client and Delibia. For that purpose, the Client and Delibia will meet, no later than two (2) months before the current period expires, in order to decide, in writing, whether to renew the Subscription.

4.5.4. Termination and deletion of the Account

The Client may terminate its Subscription by sending, at least three (3) calendar months before the current period expires, a registered letter with acknowledgment of receipt addressed to Delibia's registered office. Any termination request will be confirmed by email and will take effect on the anniversary date of the Subscription.

In accordance with Articles L. 221-21 et seq. of the French Consumer Code, the right of withdrawal cannot be exercised for the supply of digital content not provided on a tangible medium, where performance has begun after prior express agreement and express waiver of the right of withdrawal, evidenced by payment for the Services.

Termination does not give rise to any penalty and does not give rise to reimbursement of the current period, which runs until its end.

Delibia reserves the right to terminate any Subscription without notice and by any means in the event of a failure to comply with the Terms of Use or the Terms of Sale that has not been remedied after two formal notices (including by email). In such cases, termination takes effect on receipt of the notice of termination.

5. Financial conditions of the Service

5.1. Price of the Services and invoicing terms

The Client undertakes to pay Delibia the price corresponding to the Subscription taken out, in return for access to the Platform and to all of the Services defined in these Terms of Sale.

The amount of the Subscription is determined:

  • Either on the basis of the prices displayed at the time of online subscription,
  • Or in accordance with the quote signed by the Client, where applicable.

Prices are expressed in euros, inclusive of all taxes (TTC), unless otherwise stated. They include VAT at the rate in force on the invoice date.

Delibia reserves the right to offer promotional offers or price reductions from time to time, with no retroactive effect on current subscriptions.

5.2. Revision of prices

Delibia may revise its prices. Any price change will be communicated to the Client by email, with fifteen (15) days' notice before it takes effect.

The new prices apply only from renewal of the Subscription. In the event of disagreement, the Client may notify its wish not to renew the Subscription, which will then end on its expiry date. If no objection is made within the time allowed, the Client is deemed to have accepted the new prices.

5.3. Pricing applicable to local authorities

A specific price applies to local authorities. It is determined according to the type of authority and its population.

Subscribing to a Local Authorities Subscription gives access to all of the Services for an unlimited number of End Users belonging to the authority (staff and elected officials). The detail is set out in the quote.

5.4. Pricing applicable to companies or law firms

Where the Client is a company or a law firm comprising more than one professional (lawyer, jurist, or collaborator), it is required to take out a Subscription including at least two (2) End User accesses.

Delibia reserves the right to refuse any subscription for a single user if the Client meets the criteria of a collective structure.

5.5. Payment terms

Invoices are sent electronically:

  • Either by email to the contact address provided by the Client,
  • Or through the "Settings" interface of the Platform.

For local authorities, invoices are also sent through the Chorus Pro portal, once the quote has been accepted.

If an End User is added or a change is made during the Subscription, the reference contract remains the initial Subscription, updated according to the new access. The change takes effect at the next contractual due date, with monthly or annual invoicing according to the terms chosen.

  • In the case of annual payment, invoices are payable 30 days from the invoice date.
  • If monthly payment is offered, payments are made on the monthly anniversary date of the subscription.

5.6. Means of payment

Payment is made by one of the following means:

  • Direct debit (bank card or SEPA mandate),
  • Bank transfer, using the details provided on the invoice.

The debit is carried out by a secure payment service provider, which alone is authorized to store bank data. Delibia stores no payment information.

In accordance with Article L.133-8 of the French Monetary and Financial Code, a payment commitment made by bank card is irrevocable. The Client warrants that it has the authorizations and funds necessary to make payment and undertakes to keep its billing information up to date.

5.7. Late or failed payment

Any delay or payment incident will result, automatically and without prior formal notice, in:

  • Immediate suspension of access to the Platform and the Services, until the amounts due have been paid in full;
  • Invoicing of late-payment penalties, calculated at three (3) times the statutory interest rate in force, applied to the total amount due;
  • For professional Clients, application of a lump-sum indemnity of 40 euros for collection costs, in accordance with Article L.441-10 of the French Commercial Code.

Particular invoicing or payment conditions may be defined in the quote, in which case they prevail over the provisions above.

6. Liability

6.1. Legal capacity

The Client declares that it has full legal capacity to contract and to undertake obligations under these Terms of Sale.

6.2. Liability of the Client

The Client is solely responsible for:

  • The quality, lawfulness, and relevance of the data it transmits or integrates on the Platform;
  • Any use made of its Account, including by third parties in the event of loss or compromise of its login credentials;
  • The acts, decisions, or interpretations it draws from the information or features made available by Delibia.

Any action carried out through an End User Account is deemed to come from the Client concerned. The Client holds Delibia harmless against any third-party claim, complaint, or action based on non-compliant use of the Platform or the Services.

6.3. Limitation of Delibia's liability

Delibia's liability cannot be incurred in the event of:

  • Abnormal, non-compliant, or unlawful use of the Platform or the Services;
  • Use contrary to these Terms of Sale or the Terms of Use;
  • A temporary interruption of access to the Platform linked to the Internet or to causes external to Delibia;
  • Use of incomplete, out-of-date, or erroneous datasets, unless previously reported by the Client;
  • Incompatibility between the Platform and the equipment or software used by the Client.

Delibia's liability may be incurred only in the event of a proven fault and is strictly limited to the direct loss suffered by the Client, to the exclusion of any indirect damage, including, without this list being exhaustive:

  • Loss of profit, revenue, or anticipated savings;
  • Loss of data, image, or reputation;
  • Commercial disruption or action by a third party;
  • Loss of opportunity.

6.4. No legal warranty

The Platform is not a legal-advice tool. The texts, decisions, and content available must in no case be interpreted as legal opinions.

The Company is not authorized to provide legal services and guarantees neither the completeness, nor the relevance, nor the lawfulness of the administrative acts published or processed through the Platform.

The Client is solely responsible for the use it makes of the data and documents consulted, and it is for the Client to consult a legal professional for any question of a legal nature.

6.5. Access to public information

The Company uses its best efforts to disseminate as much public information as possible, but may have to remove certain content because of legal obligations, requests from third parties, or considerations relating to the protection of rights. Such removals cannot engage its liability.

6.6. Force majeure and acts of a third party

Delibia's liability cannot be incurred in the event of non-performance resulting from:

  • A case of force majeure, as recognized by the case law of the French courts;
  • The act of a third party, including a foreseeable act;
  • Conduct or a breach by the Client or an End User.

6.7. Insurance

The Company undertakes to take out and maintain in force, with an insurer of its choice, professional civil liability insurance covering the risks related to its activity and to operation of the Platform.

7. Personal data

7.1 Processing of personal data

In connection with the performance of these Terms of Sale and use of the Platform, Delibia collects and processes Personal Data relating to End Users and to the Client's representatives, in accordance with the applicable Regulations, in particular the General Data Protection Regulation (GDPR) No. 2016/679 and Act No. 78-17 of January 6, 1978, as amended.

7.2 Responsibility for processing

Delibia acts as controller for the data necessary for use of the service, management of the contractual relationship, technical communication, and the sending of newsletters.

Where the Client integrates on the Platform Internal Data containing Personal Data, it remains solely responsible for the processing of that data, and Delibia acts as processor, in accordance with Article 28 of the GDPR. A processing agreement is available on request.

The security of processing carried out through the platform is set out in Delibia's Information Systems Security Policy (PSSI), available on request.

7.3 Purposes and categories of data processed

Personal Data are processed for the following purposes:

  • Use of the service:
  • Identification data (last name, first name),
  • Data relating to professional life (company, position),
  • Connection data (logs, IP),
  • Questions asked of the chatbot,
  • Data sent to the AI assistants (document generation, anonymization),
  • Ratings of answers by End Users.
  • Technical communication:
  • Contact details (email address) for sending messages related to the Platform.
  • Newsletter (where applicable):
  • Email address, subject to prior consent.

7.4 Retention periods

Data are retained for the following periods:

  • Identification data, professional data, and technical emails: archived after deletion of the account or after 12 months of inactivity, then retained for 5 years for evidentiary purposes, before anonymization for statistical uses;
  • Connection data: 12 months;
  • Data sent to the chatbot or to the AI assistants: deleted 30 days after processing;
  • Negative ratings: deleted after 12 months;
  • Newsletter data: until unsubscription.

7.5 Rights of data subjects

In accordance with the GDPR, every data subject has the following rights:

  • Access, rectification, erasure, and restriction of processing,
  • Portability,
  • Objection,
  • A complaint to the CNIL.

These rights may be exercised by sending an email to: dpo@delibia.fr, together with proof of identity.

7.6 Data security

Delibia implements appropriate technical and organizational security measures in order to guarantee the confidentiality, integrity, and availability of Personal Data.

These measures include: encryption, logging of access, management of access rights, segmentation of environments, security audits, and strict supervision of its processors.

7.7 Subprocessing and use of Mistral AI

For certain features (chatbot, AI assistants), Personal Data included in Users' queries may be transmitted to Mistral AI, a company established in the European Union, through secure interfaces.

Mistral AI acts as processor within the meaning of the GDPR, under a contract consistent with Article 28, including:

  • An undertaking not to retain data beyond 30 days and not to reuse it for other purposes,
  • Compliance with the purposes strictly defined by Delibia,
  • No transfer outside the European Union.

No data is used by Mistral AI for the purpose of training models, unless an express and documented provision provides otherwise.

7.8 Privacy Policy

For further details on the processing carried out and the guarantees put in place, the Client and Users are invited to consult the Privacy Policy, available at the following address: https://delibia.com/privacy

8. Intellectual property

8.1 Ownership of rights

The Company is the sole holder of all intellectual-property rights relating to the Delibia Platform, to its technical, functional, graphic, and textual components, and to the databases it contains or makes available.

The following are protected, in particular, as intellectual property:

  • The source code and software architecture of the Platform,
  • The graphic interfaces and the visual and ergonomic elements,
  • The original editorial and textual content,
  • The artificial-intelligence modules and their configurations,
  • The databases constituted or enriched by Delibia,
  • The logos, trademarks, distinctive signs, animations, videos, illustrations, infographics, presentations, and training materials made available as part of the Services.

8.2 Limits on the use of content

The Client undertakes not to infringe, directly or indirectly, the Company's intellectual-property rights and not to use the content of the Platform outside the strict purposes of the Services defined by these Terms of Sale.

Unless expressly authorized in advance and in writing by the Company, the following are strictly prohibited:

  • Any reproduction, representation, modification, adaptation, translation, or distribution of all or part of the Platform, by any means whatsoever;
  • Any extraction, reuse, making available, or exploitation of the Platform's databases, within the meaning of Articles L. 342-1 et seq. of the French Intellectual Property Code;
  • Any attempt at reverse engineering, decompilation, or access to the source code;
  • Any web-scraping operation, even partial, for the purpose of building third-party databases or training AI models;
  • Any use of content generated by the AI assistants for commercial purposes without respect for the related rights, where that content constitutes an original creation.

8.3 Public data and rights of use

Public Data accessible through the Platform (within the meaning of Article L. 300-2 of the French Code of Relations between the Public and the Administration) are made available in accordance with their legal status. The Company acts as a technical intermediary and editorial enhancer.

The structuring, indexing, enrichment, thematic grouping, or formatting of this Public Data by Delibia is protected under the sui generis right of the database producer, where it results from a substantial investment.

Access to Public Data confers no right of reproduction or reuse beyond the framework strictly defined by the Subscription taken out.

8.4 Generated content

The Client retains the use of the content it generates with the Platform's AI tools, provided that it does not substantially reproduce protected content. However, any external commercial exploitation of that content remains the exclusive responsibility of the Client, which holds the Company harmless against any infringement of third-party rights.

8.5 Sanctions

Any unauthorized reproduction or representation of the Platform or of any of its elements constitutes an infringement within the meaning of Articles L. 335-2 et seq. and L. 713-1 et seq. of the French Intellectual Property Code, and may give rise to civil and/or criminal proceedings.

9. Ownership of the public data accessible through the Platform

In accordance with Article L. 300-2 of the French Code of Relations between the Public and the Administration (CRPA), it is recalled that any data produced or received, in the course of its public-service mission, by an administration or a person entrusted with such a mission, constitutes public data.

Public Data accessible through the Delibia Platform remain the exclusive property of the administration or public body that produced or received them. The Company holds no ownership right in that data and only collects, organizes, indexes, and makes it available within a framework consistent with the general interest.

Access to Public Data through the Platform entails no transfer of ownership and no right of exploitation beyond what is strictly authorized under these Terms of Sale.

10. Complaints – Dispute resolution

10.1 Complaints and amicable resolution

In the event of a complaint, claim, dispute, or disagreement relating to the performance, interpretation, or validity of these Terms of Sale, the Client is invited to contact the Company at the following address: contact@delibia.fr.

The Company undertakes to acknowledge receipt of any complaint within a reasonable time and to favor an amicable resolution of the dispute, in a spirit of cooperation and good faith. The Client also undertakes to seek an amicable solution actively before any referral to the courts.

10.2 Governing law and competent jurisdiction

These Terms of Sale are governed by French law, to the exclusion of any other legislation.

If the attempt at amicable resolution fails within a reasonable time, any dispute relating to the interpretation, validity, or performance of the Terms of Sale shall fall within the exclusive jurisdiction of the courts located within the district of the Company's registered office, notwithstanding multiple defendants or a third-party claim for indemnity.